Return & Refund Policy

We want you to love your purchase. If you need to return an item, here’s how it works:

30-Day Return Window

You have 30 days from the date your item is delivered to request a return.
Returns requested after 30 days cannot be accepted.

Return Requirements

To qualify for a refund:

• Item must be unused or in like-new condition

• Must include all original packaging, parts, and accessories

• A Return Authorization (RA) must be approved before shipping back

• Return must be received within 10 days of RA approval. If the return is not received within 10 days of the RA approval, we reserve the right to refuse the return.

Returns not meeting these requirements may receive a partial refund or be denied at Turf Product Solutions discretion.

Non-Returnable Items

• Opened or used liquid products (ex: Turf Animal)

• Used broom heads or brushes

• Custom or special-order items

• Final-sale/clearance items

Shipping & Fees

• Customer is responsible for return shipping unless the item arrived damaged

• Original shipping is non-refundable

• Returns requiring repackaging or showing light use may incur a 15% restocking fee. Any damaged units will be subject to inspection and could incur up to a 45% reduction in refund.

Damaged or Defective Items

If your item arrives damaged, notify us within 72 hours with photos/videos so we can help. Damage claims after 72 hours cannot be honored.

How to Start a Return

Email us at ThePros@turfproductsolutions.com with your order number and photos. We’ll issue an RA and instructions.